Team Lead

Team Lead

Looking for an exciting new job opportunity, working for a Service where you can make a real difference to people lives? 

Due to it’s continued expansion, the Patient Advocacy Service is seeking to recruit an Advocacy Team Lead for a Full Time, Contract of Indefinite Duration position. The post will be based in Dublin or Cork. The Patient Advocacy Service is currently implementing a Blended Working Model trial therefore some remote working will also be supported.

The Patient Advocacy Service provides a free, independent, and confidential service to support users of public acute hospitals and HSE-operated nursing homes making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process “Your Service Your Say” and following a patient safety incident.

The Patient Advocacy Service is provided by the National Advocacy Service for People with Disabilities (NAS) and is funded by the Department of Health. The Patient Advocacy Service contract was awarded to NAS after a competitive tendering process and became operational in October 2019. A further contract for the Patient Advocacy Service has been awarded to NAS by the Department of Health.  As the Service continues to grow and develop over the duration of the new contract, we are adding to our dynamic team.

Salary: €47,675 to €53,022 (It is anticipated that new entrants to the Patient Advocacy Service will be appointed on the 1st point of the scale however, incremental credit, should it be awarded, will be based on previous relevant experience as set out on application form).

Location: Dublin or Cork

The successful candidate will be required to attend the office base one to two days per week in line with our organisational Blended Working Model which is being trialled at present. This will be subject to review based on the operational needs of the organisation and the outcome of the trial of blended work. Where the successful candidate does not have an appropriate space to work from home other local arrangements can/will be explored.

The successful candidate will be required to attend the Patient Advocacy Service National Office in Dublin on occasion and for two days per week for an initial six-week period to support induction and onboarding.

The position may entail occasional travel throughout the country; therefore, a willingness to travel to regional sites as required is necessary.

Hours: The position is full time, 35 hours per week and may involve working some unsocial hours.

Requirements: The position entails some travel; therefore, access to use of a car, a current full driver’s licence, valid car insurance and a valid NCT certificate are essential requirements for the post. You will be asked to provide employer indemnity by way of a Letter of Indemnity from your motor insurance company.

The Team Lead will be asked to obtain Garda Clearance before they begin work.

A national panel may be formed of qualified candidates from which Team Lead posts which arise within the next 12 months will be filled, should vacancies arise in this period.


Application Procedure

The completed application form should be emailed (as an attachment) to recruitment@patientadvocacyservice.ie (stating ‘TL’ in the subject line)

Shortlisting may apply.  Canvassing will disqualify. Applications must be typed. CVs, late or incomplete applications will not be accepted.

CLOSING DATE FOR RECEIPT OF APPLICATION: 2pm Wednesday 28th September 2022.

The Patient Advocacy Service is an equal opportunity employer.

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