Explaining the Complaints Process for Nursing Homes

  • Q What is the complaints process for Nursing Homes?
  • Q What is the difference between a complaint and feedback?
  • Q What are the different stages of a complaint to a Nursing Home?
  • Q Stage 1 of the Complaints Process - Informal Complaint
  • Q Stage 2 of the Complaints Process - Formal Complaint
  • Q Stage 3 of the Complaints Process - Internal Review
  • Q Stage 4 of the Complaints Process - External Review outside of the Nursing Home
  • Q Do I have to go through all 4 stages of the process?
  • Q Is there an appeal process if I am not happy with an outcome?

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