Patient Advocacy Service Offers Support to Residents of HSE-operated Nursing Homes

From today (14 May 2021), the Patient Advocacy Service will be expanding its remit to provide advocacy support to residents of HSE-operated Nursing Homes.

Since the Service’s launch in October 2019, we have been providing a free, independent and confidential service to support users of public acute hospitals making or intending to make a formal complaint through the HSE complaint process “Your Service Your Say”, and for Patient Safety Incidents.

The Patient Advocacy Service is now also providing advocacy services to:

  • Users of HSE Funded Nursing Homes;
  • Users of nursing homes operated under arrangement pursuant to S.38 of the Health Act 2004.

The service will support those who wish to make a complaint through the HSE ‘Your Service, Your Say’ complaints process about the care they have received in their Nursing Home.

If you have any queries, you can call our Service on 0818 293003 or email

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