The HSE Complaints process, Your Service, Your Say, is divided into Four Stages.
Stage 1 is an informal stage, where a complaint is made verbally, and resolved locally and quickly.
Stage 2 is the start of a formal complaint, and involves making a written complaint.
Stage 3 is an internal review in the HSE if a person is not happy with the way the complaint they made under Stage 2 has been handled.
Finally, Stage 4 is when a complaint goes to independent review. This means an external organisation, such as the Ombudsman or the Medical Council, receive the complaint. A person can request an independent review if they are unhappy with the outcome of the stage 2 or stage 3 process.
Each stage is outlined in greater detail below.