Explaining ‘Your Service, Your Say’ the HSE Complaints Process

  • Q What is ‘Your Service, Your Say’?
  • Q What is the difference between a complaint and feedback?
  • Q What are the different stages of a complaint under Your Service, Your Say?
  • Q Stage 1 of the Complaints Process- Local Informal Complaint
  • Q Stage 2 of the Complaints Process- Formal Complaint to HSE
  • Q Stage 3 of the Complaints Process- HSE review internally how Complaint Handled
  • Q Stage 4 of the Complaints Process- Independent Review outside of HSE
  • Q Do I have to go through all 4 stages of the process?
  • Q Is there an appeal process if I am not happy with an outcome?