The office of the Ombudsman looks at complaints from people who feel treated unfairly by a public service provider, including examining complaints from people who use Public Acute Hospitals.
On receipt of a complaint, the Ombudsman will carry out a preliminary investigation to see if the complaint needs a formal investigation. The preliminary investigation may include an informal interview with the service user.
The Ombudsman can examine complaints about the actions of a range of public bodies, including Public Acute Hospitals. All hospitals providing public health services come within the Ombudsman’s remit.
The Ombudsman can examine complaints about how HSE staff carry out their everyday administrative activities when providing public health services.
These include complaints about delays or failing to take action.
You can find out how to make a complaint to the Ombudsman on this page.