We can offer information and support to you with making a formal complaint to the HSE about a Public Acute Hospital from Stage 2 onwards, and every stage after that, including making complaints to external organisations like the Ombudsman.
This means you should first have made a Stage 1, informal complaint, before seeking support from the Patient Advocacy Service to escalate your complaint.
- The Service can help you to understand the HSE complaints process, called ‘Your Service, Your Say’.
- We can explain what to include in your complaint and how to write a complaint.
- We can explain your options if there is a delay to your complaint, or if you are not happy with the outcome of your complaint.
- We can explain how to escalate your complaint and where to escalate your complaint to.
Check out our FAQ and step-by-step guide
Currently, the Patient Advocacy Service can provide assistance if you wish to make a complaint about your care in a Public Acute Hospital or Nursing home.
Therefore, if you have a complaint about an experience you have had in a primary care centre, in a community setting, in a residential service, at the GP or somewhere else outside of a hospital setting, then the Patient Advocacy Service is not currently available to provide advocacy support.
More information about your complaint options for these settings can be found on the Ombudsman’s website.
You can apply for information and support from one of our advocates by phoning our national line between 10am and 4pm, Monday to Friday, on 0818 293003.