Who can help me make a complaint?

  • Q What is the role of the Hospital Complaints Officer?
  • Q What is the difference between PALS (Patient Advocacy Liaison Service) and the Patient Advocacy Service?
  • Q What can the Patient Advocacy Service help me with?
  • Q What Hospitals qualify for advocacy support from the Patient Advocacy Service?
  • Q Can I complain on someone else’s behalf (e.g. an elderly parent or a child)?
  • Q Who can advocate on my behalf?
  • Q Who can help me make a complaint?
  • Q Who can help me if I am not happy about the outcome of my complaint?

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